Crossways – Crosby Village Surgeries
Patient Participation Group
Terms of Reference for the Patient Participation Group(PPG)
For information, minutes and updates please contact CrosbyPPG001@yahoo.com
Aim of the Group
To represent the patients of Crossways – Crosby Village Surgeries and work alongside the partnership and practice staff to improve services to patients.
Membership
The PPG is open to all patients, registered at the practice
- The patients that sign up to be part of the PPG must be committed to representing all patients and not the individual needs of the patients within the PPG.
- PPG members must be committed to attending as many meetings as possible.
- The PPG will endeavour to make sure that members reflect the diversity of the practice population.
- A Chair, Vice-Chair, Secretary will be elected from the Group, and will be subject to re-election annually.
- A third of members shall form a quorum at meetings of the committee (once the group is large enough)
- Membership will be automatically terminated in the event of that member ceasing to be a patient.
Organisation
The Committee will be composed of:
- Chair
- Deputy Chair
- Secretary
Communication
In line with good environmental practices:
- Communication between the PPG members should be via electronic means wherever possible.
- Use of the Practice website should be the preferred method of communication with the patients.
- Paper communication should be reduced to a minimum.
Objectives
The PPG will aim to:
- Act as an advisory group providing perspectives and concerns from patients that can influence how services operate, how accessible they are and how suitable they are for the patients.
- Advise the practice on how to improve communications with patients in the most beneficial way.
- To feedback on complaints and comments received about the practice.
- To advise and act as a consultative group for any changes within the practice.
- To review the results of patient surveys and suggest changes where appropriate.
- Search out and Liaise with other PPGs in the area, via Healthwatch.
Meetings
The PPG will meet every three months and these meetings, dates and times will be set in advance after the first initial meeting.
- Any member of the PPG who is unable to attend a meeting to send their apologies to the chair of the PPG and Practice Manager of Crossways – Crosby Village Surgeries.
- The Practice Managers of Crossways – Crosby Village Surgeries to endeavor to attend all meetings and a GP will attend where practical, to present news of developments within the practice and to respond to issues raised by the PPG.
- Other members of staff of the practice and third parties may also be invited to attend, with agreement from the group.
- Minutes of the meeting will be sent to all members of the PPG as well as other communication areas, deemed appropriate.
- Minutes and notices to be shown on the Practice website, to ensure maximum patient contact, so all patients are kept informed.
Crossways – Crosby Village Surgeries Commitment
- Crossways – Crosby Village Surgeries will commit to the attending the PPG Meetings.
- Crossways – Crosby Village Surgeries will take forward issues and recommendations from the PPG and supply the responses of actions taken as a result.
- Crossways – Crosby Village Surgeries will keep the PPG informed of service developments.
- Administrative assistance will be provided by Crossways – Crosby Village Surgeries staff.
Please contact the Practice Manager, if you would like to join the PPG
